Guest policies
Guest policies and rental agreement.
Please review these requirements before booking. They form part of every direct GlobeNest reservation.
Required before check-in
Complete your pre-check-in to receive access details.
Your check-in instructions become available in your guest portal after every required step is complete.
Age and identity
The primary guest must be 25 or older and complete identity verification.
Signed agreement
The primary guest must review and electronically sign the rental agreement.
Choose protection
Select the $20 per-night damage waiver or authorize a refundable $250 security deposit.
Guest details
All occupants must be included in the reservation and stay within the property's occupancy limit.
Full agreement
Rental Usage & Liability Agreement
This Agreement is between GlobeNest or the applicable property manager and the primary guest identified in the reservation. By electronically accepting this Agreement and completing the reservation, the guest agrees to the following terms.
1. Rental unit
The rental unit identified in the reservation (the Rental Unit) may be privately owned by an independent third-party owner. GlobeNest or the applicable property manager (the Company) manages the property as an authorized agent.
2. Rental party
The rental party consists only of the primary guest named in the reservation and the individuals listed in the reservation. The primary guest is responsible for the actions, conduct and damages caused by every member of the rental party and anyone the guest permits to enter the property. Reservations may not be made on behalf of another person without the Company's prior written approval. The primary guest must remain at the property for the stay unless otherwise approved. Unregistered or unauthorized guests are prohibited without prior written approval. If unauthorized guests are discovered, the primary guest agrees to a minimum $500 violation fee per occurrence. The amount may increase when there is operational disruption, damage or another rule violation. Exterior security cameras and monitoring systems may be used to verify occupancy and compliance with house rules.
3. Maximum occupancy
The maximum number of occupants is stated in the reservation details. Exceeding that limit without authorization may result in additional fees, termination of the reservation and removal from the property without refund, where permitted by law.
4. Minimum age
The primary guest must be at least 25 years old, complete the reservation in their own name and remain present for the entire stay. A reservation that does not meet this requirement may be cancelled without refund, where permitted by law.
5. Pre-check-in requirements
Before check-in details are released, the primary guest must complete pre-check-in through the guest portal, sign this Rental Usage & Liability Agreement, complete identity verification and choose either the $20 per-night damage waiver or a refundable $250 security deposit. Check-in instructions and access details become available only after all required steps are completed.
6. Non-refundable reservations
All reservation payments, including accommodation charges, booking fees and other amounts paid toward the stay, are non-refundable. Guests should review the property, dates, occupancy and total price carefully before confirming a reservation. This policy does not affect any refund required by applicable law. The refundable $250 security deposit is separate from reservation payments and remains subject to the security-deposit terms below.
7. Term, check-in and checkout
Check-in and checkout times are stated in the reservation confirmation. Checkout must occur by the designated time. Staying beyond checkout without approval may result in a $100 per-hour late checkout fee, prorated until the unit is vacated. The guest is also responsible for documented additional costs caused by the delay.
8. Permitted use
The Rental Unit may be used only for lawful residential lodging. Parties, events, excessive noise, illegal activity, commercial filming or photography and unauthorized gatherings are prohibited. A serious violation may result in cancellation and removal without refund, where permitted by law.
9. Pets and service animals
Pets are not allowed at GlobeNest properties. Bringing an unauthorized pet may result in a minimum $500 violation fee plus documented cleaning, damage or pest-remediation costs. Guests remain responsible for all pet-related damage. Service animals are accommodated in accordance with applicable law. The Company may ask only questions permitted by law. Assistance-animal rules and documentation requirements vary by jurisdiction and will be handled according to the law that applies to the Rental Unit.
10. Identity verification
The primary guest must complete identity verification before check-in. The name and photograph on the identification must match the reservation. Failure to provide valid identification or material discrepancies may result in cancellation. Additional verification may be required for fraud prevention or property security.
11. Property care and reporting
Guests must keep the property in a reasonably clean and sanitary condition and promptly report damage, plumbing problems, maintenance concerns or emergencies. A failure to report an issue may increase the guest's responsibility for resulting damage or costs.
12. Access for maintenance and emergencies
Guests must provide reasonable access to the Company, its employees, contractors or service providers for inspection, maintenance, repairs and emergency response. This includes suspected plumbing leaks, flooding, fire or gas hazards, electrical problems and structural concerns. Refusing or delaying necessary access is a material breach. The guest is responsible for documented damage, service costs or losses caused by that refusal or delay. The Company may enter when reasonably necessary to protect people or property, subject to applicable law.
13. Refundable security deposit
A guest who selects the deposit option must authorize a refundable $250 security deposit before check-in. When there is no damage, the security deposit is fully refundable and the authorization hold is released within 7 business days after checkout, depending on the guest's payment method and financial institution. The deposit may be applied to documented property damage, missing items, excessive cleaning, repair costs, service-call charges or rule violations. The deposit does not limit the guest's responsibility when documented costs exceed $250.
14. Damage waiver
A guest may select a $20 per-night damage waiver instead of the refundable security deposit. The waiver covers eligible minor accidental damage reported promptly during the stay. It is non-refundable once the stay begins and is not insurance. It does not remove the guest's responsibility for damage or costs excluded below.
15. Damage waiver exclusions
The damage waiver does not cover intentional acts, negligence, rule violations, unreported damage, missing items, excessive cleaning, plumbing misuse or blockages, flooding or water overflow, HVAC misuse, structural damage, smoke remediation, pet damage, pest infestation caused by guest conduct, damage to building systems, unauthorized guests or events, or refusal to provide emergency access. The guest remains responsible for all documented costs arising from excluded conduct or damage.
16. Plumbing and building systems
Guests must use plumbing fixtures, appliances and building systems responsibly. Wipes, paper towels, hygiene products, grease, oil and foreign objects must not be placed in drains or toilets. The guest is responsible for documented diagnostics, labor, emergency service calls and repairs resulting from misuse.
17. Safety devices
Tampering with, disabling, covering or obstructing smoke detectors, occupancy sensors, noise monitors, exterior cameras or other safety devices is prohibited. A violation may result in termination of the reservation, documented remediation costs and a $1,000 violation fee, where permitted by law.
18. Smoking and odors
Smoking and vaping inside the Rental Unit are prohibited. If detected, the guest is responsible for documented deep-cleaning and odor-remediation costs. Depending on severity, these costs may range from $350 to $2,500.
19. Pest prevention and waste
Guests must dispose of food and waste responsibly and avoid conduct that attracts pests. Pest treatment required because of guest conduct will be charged to the guest. Excessive garbage may result in an additional $250 charge when supported by property records or service documentation.
20. Damage and cost recovery authorization
The primary guest authorizes the Company and its authorized booking or payment providers to charge the payment method associated with the reservation, or request payment through the booking platform, for documented damage, missing items, repairs, excessive cleaning, service calls, rule violations, agreed fees and operational costs caused by the guest or rental party. Charges may be processed after checkout once inspection and documentation are complete. The Company may support a charge with photographs, inspection records, messages, invoices, contractor reports, access logs, reservation records or other relevant evidence. The Company will provide notice of post-stay charges when required. If an authorized charge cannot be processed, the guest agrees to pay the documented amount within five days of written notice. This authorization does not limit rights that cannot legally be waived.
21. Payment disputes and chargebacks
Before initiating a payment dispute or chargeback, the guest agrees to contact GlobeNest at support@globenest.co and allow a reasonable opportunity to investigate and respond. The guest acknowledges that the signed agreement, reservation confirmation, identity-verification record, guest-portal completion record, messages, entry records, photographs, invoices and inspection reports may be provided to the payment processor or issuing bank as evidence that a reservation, stay or authorized charge was valid. Nothing in this section prevents a guest from exercising rights available under applicable law or card-network rules.
22. Financial responsibility
The guest is responsible for authorized reservation charges and documented costs arising from the guest's actions or breach of this Agreement. These may include repairs, excessive cleaning, emergency service calls, violation fees and operational disruption. If payment is not made after written notice, the Company may pursue lawful recovery methods and reasonable recovery costs where permitted by law.
23. Consequential costs
To the extent permitted by law, a guest may be responsible for documented relocation costs, refunds to another guest, lost revenue or operational disruption directly caused by damage or a material violation of this Agreement.
24. Risk assessment
The Company may use lawful fraud-prevention and reservation-risk screening. A reservation identified as higher risk may require additional identity checks or security measures before check-in. Any additional financial requirement will be disclosed to the guest before it is collected. Failure to complete a required security step may result in cancellation, subject to the reservation terms and applicable law.
25. Mail, deliveries and residency
Guests may not use the property as a mailing, commercial or legal address, and may not receive mail or packages there unless approved in writing. Deliveries may be refused or returned. The reservation is for temporary lodging and does not create tenancy or residency rights except where applicable law provides otherwise.
26. Parties, events and disturbances
Parties, events, unauthorized gatherings and excessive noise are prohibited. A confirmed violation may result in termination, removal of occupants and a minimum $1,000 violation fee, where permitted by law. The guest also remains responsible for documented damage, cleaning, security response and operational costs caused by the violation.
27. Exterior monitoring
For safety, occupancy verification and property protection, exterior entrances, driveways and building perimeters may be monitored by disclosed security devices. There are no cameras inside the Rental Unit. Tampering with or obstructing a security device is prohibited.
28. Excessive cleaning
Guests must leave the property in reasonably clean condition. Large amounts of trash, stains requiring deep cleaning, bodily fluids, food waste or strong odors may result in documented additional cleaning charges starting at $350 and increasing with the work required.
29. Service calls and operational disruption
The guest is responsible for documented costs caused by misuse or an avoidable service call, including lockouts, damage to locks or access systems, false maintenance requests, fire alarms triggered by prohibited conduct and damage to thermostats, appliances or safety equipment. Service-call charges may start at $150 and increase based on the services required.
30. Personal belongings and insurance
Property insurance may not cover a guest's personal belongings. Guests are encouraged to obtain appropriate travel insurance. The Company is not responsible for loss of or damage to personal property except where liability cannot be excluded by law.
31. Responsibility and indemnification
To the extent permitted by law, the guest agrees to protect and hold harmless the Company, property owner, employees and affiliates from third-party claims arising from the guest's use of the property, conduct or breach of this Agreement. This does not apply to claims caused by a protected party's negligence, willful misconduct or other liability that cannot legally be limited.
32. Governing law
This Agreement is governed by the laws that apply where the Rental Unit is located. Any mandatory consumer-protection or lodging law remains applicable.
33. Agreement and electronic acceptance
By signing electronically, completing pre-check-in or otherwise accepting this Agreement in the guest portal, the primary guest confirms that they have read, understood and agreed to these terms. Electronic records and signatures may be used as evidence of acceptance to the extent permitted by law.